HMP Wellingborough in Northants is our first ever resin flooring project with Central Flooring and they haven’t disappointed. For this particular job, they installed the Altro Screed Quartz system, which they’re specialists in.
Central has been in the trade for 30-years, so they know what they’re doing. The quality of their workmanship is excellent – they’ve got everything down to a tee. We’ve found them to be open and honest – if, after giving it some thought they’re not comfortable with the spec of a floor, they’ll say so and explain why – and recommend something else.
Their communication is excellent and they’re very proactive – they will come to me and say this is what we’re going to do, this is where we are with the project, or we need to have a conversation – I don’t ever have to chase them.
They’re approachable and friendly. If we want to accelerate a project, they’ll move to accommodate us. And when their main project manager had to take some time off, Richard who is one of Central’s Directors, came on site to assist. We have a good relationship with the team and an open dialogue – how many contractors do you know who will pick up the phone and say, ‘we’re just checking in’.
Re price, they’ve very competitive. In our experience some flooring contractors will look at where they can get variations – but with Central we don’t get that. What’s important to them is providing the best customer experience. On this project, they also arranged for the floor manufacturer to come in and do the anti-slip testing – again, this is something we haven’t had to concern ourselves with. They’ve just got on and sorted it.
We’re looking forward to our next project with them, so long as their pricing remains competitive. It’s about knowing your client and with Central Flooring they understand what we want. I know that if we employ them again, there will be nothing to worry about.
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